JENNINGS — A Jeff Davis Parish police juror wants Acadian Ambulance Service to provide frequent information on emergency and non-emergency response times.
During a Police Jury meeting Wednesday, Police Juror Steve Eastman said constituents have voiced concerns about response times.
“My concern is that I have had complaints that they are delayed in getting to scenes and transports,” Eastman said.
He requested information on response times from Acadian Ambulance earlier this month.
Information on times for the last quarter of 2017 was provided before the meeting by Acadian Ambulance representative Lane Owers.
After the meeting Eastman said he would like more time to review the information.
Acadian Ambulance must respond within a certain time period in different areas of the parish — eight minutes in Jennings, 15 minutes outside the city and 22 minutes for the entire parish, Owers said.
The quarterly report, Eastman said, shows that Acadian is mostly meeting the response time, but just barely in some cases.
The average response time is eight minutes and 16 seconds in the city, he said.
Other areas have response times from nine to 27 minutes or longer, he said. Response time for one chest pain call was 18 minutes, he said.
Eastman also questioned response times for non-emergency calls — 21⁄2 to nearly three hours in some cases.
“A lot of people don’t understand our coverage policy,” Owers said.
“If Jennings gets a call, Welsh is moving this direction, or Crowley is moving this direction. We shuffle those units around as sufficiently as possible, but still end up with some longer response times.”
In non-emergency situations, if a unit is on the way to Jennings American Legion to pick up a transfer going out of town and an emergency occurs, they respond to the emergency because that patient is already at a health care facility and they can take care of them, Owers said.
“This causes some complications, but we take care of them,” Owers said.
Eastman wants the response time reports to be presented quarterly so police jurors can continue to monitor it to ensure Acadian Ambulance is living up to its agreement.