UnitedHealthcare: Personal information of some clients compromised
Published 6:53 pm Friday, December 22, 2023
- (Metro Creative Services)
Special to the American Press
UnitedHealthcare is reporting a vendor privacy incident involving the personal information of certain Louisiana residents.
On Aug. 11, Welltok, Inc., a Virgin Pulse company that provides a variety of wellness-related communication services on behalf of UHC through mail, text messaging and
outbound phone calls, discovered it had been affected by the MOVEit Transfer software vulnerability earlier this year.
Welltok investigated the incident with the assistance of a third-party cybersecurity vendor and determined an unknown actor exploited the software vulnerability, accessed Welltok’s MOVEit Transfer server from May 30 to May 31, and obtained certain data during that time.
On Dec. 4, based on information provided by Welltok, UHC determined which of its members’ information was compromised because of this incident. The information involved could include names, addresses, phone numbers, member ID numbers, dates of birth, age, Medicaid ID numbers and types of health insurance plans. Please note, no Social Security numbers, driver’s license numbers or financial account information was involved.
Welltok will begin notifying individuals via mail on Dec. 22.
While this incident did not impact any UHC systems, the company takes this matter seriously and is committed to protecting the privacy and security of its members’ personal information. While we have no evidence any information has been misused, we recommend individuals regularly monitor their health insurance and other statements for any unfamiliar activity.
Welltok is providing two-years of complimentary credit monitoring and identity protection services through Experian to people affected by this incident. Individuals should report any suspicious activity to their health plan or other relevant institution. Additionally, a dedicated toll- free hotline has been established to help answer any questions and can be reached at 1-800-628- 2141, between 6 a.m. and 8 p.m. PST, and Saturday and Sunday 8 a.m. to 5 p.m. PST.
